Returns & Exchanges

At LiTime-CA, we stand behind the quality of our energy solutions and offer a 30-day satisfaction guarantee to ensure you have the best experience with our products. If you are not completely satisfied with your purchase, you can return or exchange your items in accordance with our streamlined policy.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

• 3.
  Pack and Ship

  Securely package the item in its original packaging including all accessories, mark the RMA number clearly on the box, and ship it to our Canadian service center.

• 4.
  Inspection and Refund

  Our technicians will inspect the returned unit upon arrival, and once verified, we will issue your refund or ship your replacement within 5-7 business days.